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Frequently Asked Questions
Have a question?
Check below to see some of our frequently asked questions.
Check below to see some of our frequently asked questions.
There are three ways to purchase a ticket for one of our events:
Our Official Ticketing Partners:
On occasions, we also use affiliate websites such as Ents24 and Unidays. These are powered by one of our official ticket agents listed above who will facilitate the sale. From time to time we also use voucher websites such as Groupon and Itison. These websites will provide you with a voucher which you will be expected to exchange for a wristband on the day of the show.
When purchasing your ticket you will pay a face value for the ticket, plus a booking fee, or administration fee. You may also be charged a postage fee which can vary depending on the type of delivery. Booking fees are often charged per ticket, postage fees per transaction/order.
It’s likely that when looking to purchase a ticket for an event you will find tickets advertised on a ticket resale site.
We have no control over the sale of these tickets – they may be stolen, counterfeit, or in some instances the ticket never existed in the first place. In some instances, these tickets are genuine, however we cannot guarantee this as we are unable to access any order information held by these resale sites. Therefore, you may be refused entry at the event.
These resale sites spend a lot of money on advertising on internet search engines and therefore it is often the case that they are top of the search results when looking for event tickets. Examples of such sites can be found below.
The Society of Ticket Agents and Retailers (STAR) is the self-regulatory body for the entertainment ticketing industry in the UK. STAR offers general advice and information on ticket buying and provides an approved dispute resolution service for customers who have an unresolved problem with their purchase from a STAR member.
STAR offer consumer advice on how to make sure your ticket buying experience is safe and straightforward. For more help and advice visit their website here: https://www.star.org.uk/
If you are still unsure about the validity of a ticket agent or your tickets, then please contact us and we will assist as much as possible.
Generally, the only difference is how close you will be to the stage.
The Gold area is usually closest and gains you premium viewing immediately adjacent to the stage. Other tickets – Silver, Bronze, GA – gives you enhanced viewing with immediate proximity to the section in front. Silver is behind Gold, Bronze is behind Silver, and so on.
For some events, various add ons and packages may be available. These can range from Early Entry tickets, Car Park tickets and VIP packages – occasionally some of these offer an entry ticket for a section directly in front of the Gold area. Please check our website for ticket details.
Accessible tickets are available for each outdoor event and can be purchased from Ticketmaster.
These will be issued on a first come, first served basis. Buying a ticket will allow you access to our accessible viewing area, and you can request a free Personal Assistant ticket if required. Further details, and contact information, can be found on the event pages or in our Terms and Conditions.
If you have any specific requirements regarding accessible provision then please contact us at least one month prior to that specific event, and where possible we will make reasonable adjustments to ensure your enjoyment of our events.
Disabled toilets are provided on site. The viewing areas have limited capacity and are reserved for access customers plus 1 Personal Assistant only.
Please note that most of our events are held in outdoor venues, without hard flooring. The ground may be grassy, muddy and uneven.
Unfortunately, we are not a ticket agent and therefore we have no access to your order information.
If you have any issues or queries relating to your order, for instance order errors, mistakes in your address or ticket delivery information, please contact the original ticket agent from whom you booked and purchased your ticket.
If parking is available at an event, this information will be listed on the event page on our website and will provide details on where to buy tickets.
Sometimes, we are still organising parking when events go on sale so please keep an eye on our website and social media just in case tickets become available at a later date.
Where possible, we try and organise shuttle buses and/or Park and Ride facilities.Information will be provided on our website where applicable.
For all events, we ask that you plan your travel in advance, and are mindful of the audience size and venue surroundings/local area. At peak times, queueing is to be expected, but we have fully approved Traffic Management plans in place to try and alleviate this as much as possible.
Further information will be provided in event communications which are sent out to all ticket holders in the week prior to the event.
No professional cameras, video cameras or audio recording devices
No aerosol cans, glass (including perfume), flasks or anything that can be used as a projectile or weapon
No food or drink is permitted to be brought into the event, unless for medial reasons (a dietary card will be required)
Customers are permitted to bring a sealed plastic bottle (max. size 500ml, one per person) to use at water refill points.On sites where there are no refill points, water is available from the bars
Any form of chair including deckchairs, camping chairs, folding chairs, gazebos, picnic blankets and tents are prohibited
Umbrellas are permitted on site, however they must be taken down during the show
No dogs are permitted, except assistance dogs
Guests are responsible for the security of their personal belongings
No illegal substances can be brought into the site – anyone caught with illegal substance(s) will have their ticket made invalid and be reported to the relevant authorities, no refunds will be given
A full and comprehensive list of what you can and can’t bring into our venues can be found in our Terms and Conditions.
Generally, all under 16s must be accompanied by an adult (18+). Sometimes this can vary, so please check the specific event information on our website or the site of one of our official ticket agents.
Gate times vary between shows, so please check the specific event page on our website. The same goes for finish times, although we normally have a curfew of 11pm. These times are subject to change, and we will contact all ticket holders with new information, as well as posting on social media.
We do not release set times as they are subject to change. The support artists are chosen on their relevance to the headline acts - your favourite headline was once a support act too! We would love you to enjoy these artists as much as we do - you never know, you might find a new favourite band!
Liz Hobbs Group General Competition, Prize Draw Terms and Conditions
Introduction
A. General Competition and Prize Draw Terms and Conditions
1. Eligibility
2. Entry
3. The Prize
4. Winner Selection
5. Winner Contact
Introduction
The following terms and conditions apply to all competitions and prize draws promoted by the Promoter in any media including without limitation in social media, online and/or at a live event. Please see end of these terms and conditions for details of the Promoter.
These general terms and conditions apply in addition to any specific terms and conditions which may be mentioned in any promotion of or messages about that competition or prize draw on any platform (“competition information”). Together these general terms and conditions and the competition information shall be referred to as the “competition terms and conditions”. To the extent that there is any inconsistency between these general terms and conditions and any competition information, the competition information will prevail.
The competition terms and conditions may be amended at any time without prior notice. Any changes will be posted on the lizhobbsgroup.com website. It is your responsibility to ensure you review the current interaction terms and conditions before entering any competition or prize draw.
By taking part in the competition or prize draw (as applicable), you accept and agree to the competition terms and conditions. If you do not agree with any of the competition terms and conditions then you should not take part in the competition or prize draw (as applicable).
We recommend that you print and store or save a copy of these terms and conditions for future reference during the competition or prize draw.
A. General Competition and Prize Draw Terms & Conditions
The following general terms and conditions apply to all competitions and prize draws.
1. Eligibility
1.1. Entrants must meet the eligibility requirements as specified in the interaction terms and conditions.
1.2. Entrants must be residents of the United Kingdom, Isle of Man or Channel Islands and must be aged 18 years or over at the time of entry, unless specified otherwise.
1.3. Employees and members of their immediate families (including any live-in partner)of the Promoter, companies within the Liz Hobbs Group of companies and/or those associated with the operation or promotion of the competition or prize draw, including without limitation the provider of the prize are ineligible to enter. Any such entries are invalid.
1.6. The Promoter reserves the right in its sole discretion to ask for evidence to verify the age, identity and/or eligibility of an entrant at any time, and to use any channels and methods available to carry out checks of any details provided. The Promoter may withhold delivery of a prize until it has received such evidence from the winner and failure to provide such evidence in a timely manner may result in forfeiture of the prize.
2. Entry
2.1. The opening date and closing date and time for entries are as indicated in the competition information. Any entries received before the competition or prize draw opens or after the closing date and time will not be counted but may still be charged.
2.2. For competition entry, entrants must answer the question(s) or complete the task(s) specified and submit the information as indicated in the interaction information. For prize draw entry, entrants must submit the information as indicated in the interaction information.
2.3. Entrants may be required to provide their full name, full contact telephone number (including area code if providing a landline number) or other method of contact (if applicable), email address and/or any other information as specified at the time of entering the promotion. This information cannot be amended once an entrant has entered the promotion.
2.4. Each entrant will be charged the cost of entry (if any) as indicated in the interaction information. If charges apply, entrants must have the permission of the bill payer before entering the promotion. Any cost of entry and/or entry delivery costs includes taxes (where applicable). If you fail to pay for any entry which for which there is an entry fee, we may exclude that entry and any associated bonus free entries, bonus tokens and/or entries made by using bonus tokens.
2.6.1. SMS entry: SMS entrants should send an SMS to the shortcode as indicated in the interaction information. The charge per SMS will be the cost indicated in the interaction information plus any applicable standard network charges. The total cost will be dependent on the entrant’s network. Charges will be deducted from the entrant’s available credit if they are a pre-pay customer or appear on their monthly statement if they are a pay-monthly customer.
SMS entrants will receive an SMS text message confirming their entry, which may include information about the concert, its sponsor or other services relating to the promotion. SMS entrants may opt out of receiving additional marketing messages at any time (please see section 9.2 of these terms and conditions).
2.7. Any entries which are above the maximum number of entries for each method of entry as specified in the interaction information or which are incomplete, without all the required information, inaudible, incomprehensible, incorrectly submitted, lost, damaged in any way, made or received after the deadline for receiving entries has passed or which are not received by the Promoter or are not otherwise in accordance with the interaction terms and conditions are invalid and will be discounted.
2.8. In the event of any fault, mistake, misunderstanding or dispute concerning the correctness or acceptability of any answers given by entrants, or the operation of any part of the competition or prize draw service, networks or systems, the decision of the Promoter shall be final.
3. The Prize
3.1. The prize is as specified in the competition information. Unless otherwise stated in the competition information, each entrant is limited to winning one prize per competition or prize draw.
3.2. The prize is subject to availability and to winner confirmation, i.e. the Promoter has managed to contact the winner and confirm eligibility. The prize is also subject to the terms and conditions of the prize provider, their agents, and where applicable to the terms of the venue and/or the manufacturer.
3.3. The winner (and where applicable, their companion(s)) is (are) required to comply with all instructions and requirements as may be specified by Liz Hobbs Group or any authorised third party to receive and/or take up the prize, including but not limited to providing responses within specified time frames, adhering to the itinerary, completing any required forms and delivering any required documentation. The Promoter will not be liable to the winner or any other persons where they fail to comply with such instructions and such failure may result in forfeiture of the prize.
3.4. The winner (and where applicable, their companion(s)) may be required to provide their signature as proof of their agreement to relevant waivers, releases and/or consents when taking up the prize. Failure to sign any relevant documentation may result in forfeiture of the prize.
3.5. The prize excludes all other costs and arrangements not expressly included in the prize (as stated in the interaction information). Additional charges and expenses incurred for goods, services, attractions, facilities, upgrades, activities and events not expressly included in the prize are payable solely by the winner (and where applicable their companion(s)). The Promoter will not beheld liable where such charges and/or expenses are incurred, and no refund or reimbursement will be made. The Promoter will accept no responsibility where the winner is unable to pay in full any such charges and/or expenses.
3.6. For delivery of the prize, you may be required to be available at a specified time and place.
3.7. No cash equivalent (where applicable) or alternative prize will be given at the request of the winner and the prize is non-transferable and non-exchangeable However, the Promoter reserves the right to change the prize or any part of the prize to an alternative of equal or greater value for any reason in its sole discretion including without limitation due to circumstances beyond its control or if any part of the prize becomes unavailable. If for any reason the winner chooses not to take up the prize or any part of the prize, the Promoter reserves the right to ask the winner to confirm this in writing and, whether or not such confirmation is received, the Promoter will be able to retain or dispose of the prize (or part of the prize) at its own discretion.
3.8. The Promoter or prize provider(s) endeavour to deliver the prize to the winner within twenty eight (28) days from the date of winner confirmation unless stated otherwise in the interaction information. If the prize is time critical the Promoter or the prize provider(s) endeavour to deliver the prize to the winner as soon as reasonably practicable before the necessary time to take up the prize.
3.9. The Promoter, prize provider and their agents will not be liable where a prize has been lost, damaged or stolen following delivery and such prize will not be replaced.
4. Winner Selection
4.1. Where the winner is randomly selected, the draw for the winner will take place within one week of the closing date and time for all entries unless otherwise specified in the interaction information. Unless stated otherwise in the interaction information, the winner will be the first entry drawn at random from all valid entries, subject to eligibility and winner confirmation (and, for competitions where entrants are required to answer one or more questions, answering such question(s) correctly). Where the winner is not randomly selected, the interaction information will detail the judging criteria on which the winning entry will be selected.
5. Winner Contact
5.1. General contact: The winner will be contacted as soon as practicable on or after the draw date or judging date (as appropriate) as indicated in the competition information. Reasonable efforts will be made to contact a winner on the phone number provided when entering the promotion or such other method of contact deemed appropriate by the Promoter in its sole discretion in the circumstances. the Promoter will try to contact the winner over a 4-week period.
5.2. If the winner cannot be contacted or successful contact is not made within the time periods set out in clauses 5.1 above or as otherwise set out in the competition information (as applicable) or if the winner fails to meet any of the eligibility requirements or is otherwise unable to comply with the interaction terms and conditions, this may result in forfeiture of the prize and the Promoter reserves the right to disqualify that entrant (without further liability to that entrant) and offer the prize to the next eligible entrant and thereafter until a winner is found.
5.3. Any entrant and/or winner must comply with any directions given to him or herby the Promoter, prize provider(s) and/or their agents and with all relevant laws, rules and regulations, restrictions, itinerary. Failure to comply with instructions, itineraries, rules, restrictions, requirements, laws and guidelines may result in an invalid entry and/or forfeiture of the prize.
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