Privacy Policy, Terms and Conditions

The Liz Hobbs Group.com website (“Site”) is owned by Liz Hobbs Group Ltd (LHG).We recognize that many visitors to our website are concerned about the information they provide to us, and how we treat that information. Our goal at Liz Hobbs Group is to make your experience to our website as good as it can be.

Privacy Policy and Terms & Conditions

Liz Hobbs Group, LHG Live and Newark Festival (“we”, “our”, “us”) takes your privacy very seriously.

Please read this Privacy Policy carefully to see how we will treat the personal information that you provide to us either when using this website (the “Site”) or in other circumstances when we collect data from you. We will take reasonable care to keep your information secure and to prevent any unauthorised access or use of it. We process all information in accordance with applicable UK data protection legislation. We may change this Privacy Policy from time to time and the change will take effect once the revised Privacy Policy is available on this Site. Therefore, please refer to this Policy each time you submit your personal information.

Introduction

This Policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website(s) and website(s) owners. Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this Policy.

The Liz Hobbs Group.com website, and Newark Festival.co.uk (“Site”) is owned by Liz Hobbs Group Ltd (LHG). We recognize that many visitors to our website(s) are concerned about the information they provide to us and how we treat that information. Our goal at Liz Hobbs Group is to make your experience to our website as good as it can be.

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. The LHG website(s) complies with all UK national Laws and requirements for user privacy.

Gathering and Use of Information

In order to give website users the most robust experience possible, we may request information from you on a voluntary basis.

Where you provide personal data to Liz Hobbs Group, the data will only be used for the service you have requested. Your personal information may be used to inform you of any up and coming events, promotions and news from Liz Hobbs Group. We will not pass your information onto third-parties.

This website does not automatically capture or store personal data from visitors to the Site, other than to log the user's IP address and session information. This information is used only for the administration of the Site and in the compilation of aggregated statistics to measure the use of this Site.

This website utilises cookies. Cookies are text files that identify your computer to our server and provide us with non-personal statistical information about what you do on the website. You generally have the opportunity to set your computer to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time. If you refuse a cookie it may prevent the proper operation of the Site. When you first visit the Site you will be asked if you wish to accept that cookies will be used.

This Privacy Policy applies only to this website. It does not cover the links within the Site linking to other websites. The Liz Hobbs Group website features Facebook and Twitter feeds, YouTube video embeds and Spotify playlists. These can leave tracking cookies on users machines. Liz Hobbs Group Ltd is not responsible for the privacy and security of these Sites.

Cookies

We use cookies to make your experience of the Liz Hobbs Group website as good as it can be. Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website as well as allowing you to share content from this Site on Facebook, Twitter, Spotify and other social networks.

If cookies are disabled you may not find your experience of the Site very good or in some circumstances the Site may not be accessible at all. By using this website and adjusting your browser adjusted to accept cookies we take this, and your continued use of our website, to mean that you are happy with the use of cookies on this Site. However, if you'd prefer to restrict, block or delete cookies from this, or any other website, you can use your browser to do this.

We may use cookies to remember personal settings you have chosen at our website. In no other context do we use cookies to collect information that identifies you personally. Most of the cookies we set are automatically deleted from your computer when you leave our website or shortly afterwards.

We use anonymous session cookies (short-term cookies that disappear when you close your browser) to help you navigate the website and make the most of the features. If you log into the website, application or a course as a registered user, your session cookie will also contain your user ID so that we can check which services you are allowed to access.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor information and usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, where visitors have come to the Site from and the pages they visited but will not store, save or collect personal information.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

We have included sharing buttons on our Site so that you can easily share our content on social networks. Cookies are set by Facebook, Twitter, YouTube, Instagram, Spotify, Google+ and a number of other existing and emerging social media platforms.

Should users wish to deny the use and saving of cookies from this website onto their computer’s hard drive, they should take necessary steps within their web browser’s security settings to block all cookies from this website and its external serving vendors.

Links

The LHG website(s) may contain links to other (external) websites, and we make every effort to only link to websites that share our high standards of decency, fairness, and integrity. However, those other websites are governed by their own terms of use and privacy policies, which may be substantially different from ours. Liz Hobbs Group Ltd does not hold any responsibility for the information that they collect. Liz Hobbs Group Ltd is not responsible for the privacy and security of these Sites.

Information Collection and Use

How do we collect information?

LHG collects information when you directly give it to us (“Directly Provided Data”) or when you give us permission to obtain from other accounts (“User Authorised Data”)

We may collect data from you at a number of different points across the Site, and through the events we run including:

  • e-mail enquiries, contributions or your views to us;
  • entering into competitions;
  • registering to receive or download information or documentation; or
  • purchasing goods or services from us, including all ticketing transactions made through any ticket agent.

The information that you are asked to provide will vary depending on the reason for the collection. In some instances, for example, if you purchase goods or services from us, the provision of certain information will be mandatory.

Please note that if you choose to participate in any discussion forum on the Site you may disclose personal information about yourself to other participants. If you do so this is at your own risk.

When you sign up for our Site, purchase our products or communicate with us, you may choose to voluntarily give us certain information – for example, by filling in text boxes or completing registration forms. All this information requires a direct action by you at that time in order for us to receive it.

Depending on your settings or the privacy policies for other online services, you may give us permission to obtain information from your account with those other services. For example, this can be via social media or by choosing to send us your location data when accessing our website from your smartphone.

LHG will collect data from ticket buyers, via ticket agents and may contact you with event information or marketing messages about future events. You should ensure that you have updated your marketing preferences when purchasing your tickets, through these ticket agents.

Any tickets purchased via LHGtickets.com will be sold via Eventbrite. To view Eventbrite's privacy policy - click here

To view Ticketmaster's privacy policy - please click here

LHG may also collect your data via SMS campaigns and competitions. When you enter any competitions you must provide marketing consent for any future marketing opportunities.

How long do we keep your data for?

LHG will not retain your personal information longer than necessary. We will hold onto the information you provide either while your account is in existence, or as needed to be able to provide the services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide support-related reporting and trend analysis only.

If legally required or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms and Conditions, we may also retain some of your information for a limited period of time as required, even after you have closed your account or it is no longer needed to provide the services to you.

Collection and Management of Information

This Site is hosted on behalf of Liz Hobbs Group (“LHG”) in the UK by Root Studio of The Terrace, Grantham Street, Lincoln, LN2 1BD (“Root Studio”). As a result Root Studio may have access to and process the information that you provide to us on the Site.

Any data collected via the LHG website(s) will be accessible by the Site administrators, including Root Studio.

Root Studio use a US company (CodeGuard) to perform daily backups of the site. Please click here to see how CodeGuard protect your privacy

Registration Forms

LHG will not sell or rent your personally identifiable information, gathered as a result of filling out the Site registration form, to anyone.

Choosing how we use your data

We understand that you trust us with your personal information and we are committed to ensuring you can manage the privacy and security of your personal information yourself.

We will use your personal information:

  • to respond to your enquiry;
  • to acknowledge any contribution that you may make;
  • to administer the relevant competition;
  • to send information to you;
  • to fulfil any contract that we may enter into with you;
  • for research purposes;
  • to send marketing information to you in accordance with the provisions set out below; or
  • for other reasonable purposes for which you have provided such information.

If you become a customer of ours by purchasing goods or services from us we may send you further information that is related to your purchase, by post or e-mail, or contact you by telephone. If you do not wish to receive this information or be contacted please contact enquiries@lizhobbsgroup.com.

We, our holding, subsidiary and sister companies and selected third-parties (such as our commercial partners) may like to send you marketing information, by post, e-mail, or SMS. We will only do this if you have indicated that you are happy to receive such information when you submit your details to us.

On occasions we may ask you to submit your views to us via a contact form, or survey. We will circulate the results of this internally for training and management purposes. We may also publish your views on this Site, or in other media. If you do not want us to do this, please let us know when you submit your views.

We may aggregate the information you send to us with other data (so that you cannot be identified from that data) and use that aggregated data for administrative purposes and/or share it with other people.

With respect to the information relating to you that ends up in our possession, and recognising that it is your choice to provide us with your personally identifiable information, we commit to giving you the ability to do all of the following:

  • You can verify the details you have submitted to LHG by contacting our customer services team enquiries@lizhobbsgroup.com.Our security procedures mean that we may request proof of identity before we reveal information, including your e-mail address and possibly your address.
  • You can also contact us by the same method to change, correct, or delete your personal information controlled by LHG regarding your profile at any time.Please note however, if you have shared any information with others through social media channels, that information may remain visible, even if your account is deleted.
  • Feel free to update us on your details at any point by updating your preferences on any email communications you receive.
  • You can unsubscribe from receiving marketing emails from us by clicking the “unsubscribe” link at the bottom of any email. Once you do this, you will no longer receive any emails from us.

Sharing Information

We will share your information with our affiliates and third-party service providers only if this is necessary or reasonably required for any of the purposes above. Such third-party service providers are not entitled to use your information for their own purposes. We may also share your information with our commercial partners for marketing purposes (in accordance with the paragraph entitled “How Liz Hobbs Group uses the information” above) if you have indicated that you are happy to receive such information. Some of these third-parties may be located outside of the United Kingdom, including in countries where data protection Laws might not exist or be of a lower standard than the EU. If you wish to opt out of this, please email enquiries@lizhobbsgroup.com.

Protection Information

We are committed to protecting your privacy and we implement various security measures in relation to our processing and transfer of personal data. However, the nature of the Internet is such that the data may in some circumstances flow over networks without full security measures and could be accessible to unauthorised persons.

You can request a readable copy of the personal data we hold on you at any time. To do this, please contact us enquiries@lizhobbsgroup.com.

Please note, we are constantly reviewing how we process and protect data. Therefore, changes to our Policy may occur at any time. We will endeavour to publicise any changes.

Ticketing Terms and Conditions

Starting and finishing times are subject to change up to the event date - we will update you of changes.

LHG Live Ltd reserves the right to alter the show content at short notice. In the event of this happening, no refunds will be issued or exchanges offered.

We will not refund or exchange this Ticket unless the Event is cancelled or re-scheduled or there is a material change to the Event. A ‘material’ change is a change which, in our opinion, makes the Event materially different to the Event that any purchaser of a Ticket could reasonably expect. A change to the artists performing at the Event shall not be a material change. The refund for Tickets equals the face value of the Tickets purchased plus booking fee but excludes any transaction fees. Personal arrangements including travel, subsistence and accommodation relating to the Event which have been arranged by You are at Your own risk and LHG Live Ltd shall not be liable for any loss of enjoyment or expenditure beyond the Ticket price and relevant booking fee (excluding any transaction fees).

This event may be filmed and/or photographed. Attendance at our events affirms your consent to be used as a member of the event audience.

Please follow the instructions of the venue and event staff. Guests that cause a disturbance to others, or fail to follow the instructions of the event staff may be forcibly removed from the event without refund.

You may only leave and re-enter the Venue during the event at the discretion of LHG Live Ltd and/or that of the Venue management, with an appropriate pass-out. Otherwise, there will be no re-admission or pass outs of any kind.

Guests are responsible for the security of all of personal belongings.

The event venue operators, organisers, promoters, and artists cannot be held responsible for lost, stolen or damaged property, nor accidents resulting in injury occurring anywhere in, or outside, the venue during the event regardless of fault or reason, unless through the gross negligence of the offending party.

Children aged 16 and under must be accompanied by an adult at all times.

No professional cameras, video cameras or audio recording devices

No food or drink - there will be various food outlets available.

You are permitted to bring empty plastic bottles sized 500ml or less to use at water refill points.

All outdoor events are standing, unless otherwise stated.

Any form of chair including deckchairs, camping chairs, folding chairs, gazebos, picnic blankets and tents are prohibited.

No illegal substances can be brought into the site - anyone caught with illegal substance(s) will have their ticket made invalid and be reported to the relevant authorities, no refunds will be given.

Umbrellas are permitted on site, however they must be taken down during the show.

No dogs are permitted, except assistance dogs.

Warning – Excessive exposure to loud music may cause damage to your hearing. Please note that pyrotechnics, lasers, smoke machines, strobe lighting or other special effects may take place during some performances.

The Event is outdoors. You are strongly advised to bring appropriate clothing and footwear to protect against potential inclement weather.

Accessible Ticket Provision

LHG Live is one of the largest outdoor concert promoters in the UK and it is our intention that our events are fully accessible for all.

If accessible ticketholders have any specific requirements with regard to accessible provision, they should make LHG Live aware, at least one month prior to the individual show being attended. Where possible we will make reasonable adjustments to ensure everyone’s enjoyment of the event.

A large number of LHG Live concerts are situated in outdoor venues, including countryside areas, where concert goers should be aware that the main arena, car park, and surrounding areas can be uneven terrain and at times difficult to navigate. Unless advertised otherwise each outdoor concert will offer standing tickets only. Any form of chair including deckchairs, camping chairs, folding chairs, gazebos, picnic blankets and tents are not permitted into the venues.

Each concert produced and promoted by LHG Live is unique, and therefore reasonable measures will be put in place to assist with the accessibility requirements of concert goers. An uncovered viewing area will be reserved for accessible ticket holders at all LHG Live shows. Where possible, at an additional cost accessible parking will also be offered.

If accessible ticketholders have any specific requirements with regard to accessible provision, they should make LHG Live aware ,at least one month prior to the individual show being attended. Where possible we will make reasonable adjustments to ensure everyone’s enjoyment of the event.

Accessible tickets are available for each concert, and will be issued on a first come, first served basis. A copy of the accessible ticketing policy is available on request by emailing tickets@lizhobbsgroup.com.

Tickets - Exchanges and Refunds

Tickets are non-refundable and cannot be exchanged.

Please note: before buying tickets it's extremely important to double check all the event details and make sure you're 100% happy before going ahead.

All tickets purchased must be used by the ticket buyer and may be asked to produce proof of identity to enter the event. Failure to provide appropriate identification may result in refusal of entry.

All tickets must be purchased by one of the recognised ticket agents. Tickets purchased though any ticket re-sale sites may be refused entry. For more information please go to https://bit.ly/2kyCURP

By purchasing a ticket you, and all persons accompanying you agree to the aforementioned terms and conditions.

LHG Live hold the right to change these terms and conditions at any given time, you will be notified of any changes.

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